Return & Refund Policy
At Aamara, we are committed to ensuring your complete satisfaction with every purchase. Please review our return and refund policy outlined below:
Return Policy:
Did not like the glam you had shopped? Changed your mind after receiving your order? No Worries. We respect the fact that many a times you buy a fashion product but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever. We value your money and we will not like you to waste your money in buying a product which you will never use. And hence, we offer a very simple 3 step return policy to our customers. A coupon code equivalent to the returned product value will be shared for your future purchase. Below are the 3 steps for returning your purchases.
- Eligibility: Returns are accepted within 24 hours of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Process: To initiate a return, you need to share the name and image of the product via email at aamarajewel@gmail.com within 24 hours from the time you receive your product. We will then approve your return request and then the next step follows. You will need to provide your order number and reason for the return. You will have to return the product by yourself. Return pick up will not be available from our end.
- Opening Video: As part of our return policy, an unboxing video is mandatory. Please record a video while opening your package to ensure that any discrepancies or damages are documented. Share the video on WhatsApp no 8250551354.
Refund Policy:
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note if we find returned products are somehow damaged or used, then refund will not be initiated.
- Conditions: Please note that only regular priced items may be refunded. Sale items are non-refundable.
- Mode of Refund: Refunds will be provided solely as a credit in the form of a coupon code. Shipping and packaging charges will be deducted, and a coupon code will be issued for the remaining balance. In the case of unaccepted prepaid parcels, a refund will be issued as a coupon credit, less the shipping and packaging charges. The coupon code is valid for single use only and cannot be reused for subsequent orders. It remains valid for one year from the date of issue and may be redeemed at any point during that year towards your purchases.
- Non-Returnable Items:
- Gift cards
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Also shipping charges will be deducted from unreceived prepaid parcel as well. Rest of the amount after deducting shipping charges will be issued as a coupon code. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase.
Contact Us:
If you have any questions or concerns about our Return & Refund Policy, please don't hesitate to contact us at:
Email: aamarajewel@gmail.com Phone: +91 82505 51354
Thank you for shopping at Aamara. We appreciate your understanding and cooperation regarding our return and refund procedures.
Video Instructions:
To ensure transparency and customer satisfaction, we provide video instructions for opening your product. Upon receiving your order, please follow these steps:
- Carefully unpack your product from its packaging.
- Inspect the product for any visible damage or defects.
- If you notice any damage or defects, please document them by recording a short video.
- Contact us immediately with the video evidence and your order details for assistance with a return or refund.
By following these steps and providing video evidence, we can quickly and efficiently address any issues with your order and ensure that you receive the best possible service. Thank you for choosing Aamara for all your artificial jewelry needs.
