Return & Refund Policy

Mode of Refund ( No monetary refund) 

• Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase. 

Applicable Deductions

• Total of ₹300 towards the non-acceptance of prepaid orders will be deducted towards the forward and reverse shipment of the order being shipped back to our warehouse. The balance amount will be shared in the form of a refund coupon code via email. No bank transfer/credit to source will be provided for packages undelivered & returned. 
• Any refund coupon code of the previous order, if applied to a new order which is not accepted by your, will lead to expiry of the coupon code and cannot be used again. Please ensure COD / prepaid orders placed using coupon codes are accepted by you.
• For any online prepaid transactions, where the amount is deducted from your card/wallet and the order confirmation is not received, please contact us before you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.
• For orders where the shipping charges were waived off as part of any offer, ₹200 towards the shipping from our warehouse to the customer will be deducted while processing refund coupon codes. 
• A customer, who has used a refund code to place an order, returns the order, will only be eligible for a maximum of 2 refund codes tracing back to the original order. 
• Free shipping offer applied to orders placed with refund coupon codes will be deducted (charges worth ₹200) in case the customer has placed more than 2 orders using a refund coupon code.
• TOKEN AMOUNT REFUND - Token amount cannot be refunded in case the Partial Cash on delivery order is not accepted or is cancelled by the customer / returns back to our warehouse due to any reason. (₹500 as per standard deduction for the 'to & fro' journey of the package)
• In case the token amount paid for the COD order is of more than ₹500, the excessive amount will be refunded in the form of a refund coupon code as per the policy and will be emailed to the customer. 

Eligibility

• All products sold under our website and WhatsApp are eligible for exchange against a credit of coupon code only. 
• Damaged / used / products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional ₹200 shipping cost. 
• Items which are not informed for returns within 48 hours / not received by us within 5 days, are not eligible for returns. 
• All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given. 

Refund Time ( credit note/ coupon code)

• Coupon code will be processed within 3 working days from the day we receives the returned products or the confirmation of cancellation of the orders. 
• The coupon code issued as refund will only be applicable for use if you do not apply any other offer code while placing a new order. 
• A customer cannot apply more than one coupon code while placing an order and hence orders that are placed using the refund coupon code will not be able to apply any offer coupon code.
• For products received damaged, we will be happy to ship a replacement for the same product or issue you a refund coupon code for the amount paid for the product. 

Damaged / Wrong Product Received

All our products go through a 3-Level Quality Check and are packed with utmost care to ensure they reach you in perfect condition. However, in rare cases, a product may get damaged due to rough handling during transit by our courier partner. Similarly, if you receive a wrong product, it may be due to an inadvertent human error during the packing process.

If you receive a damaged, defective, or wrong product, please follow the steps below:

1) Inform within 48 Hours: Create a video of unboxing your package, or click pictures of the product to that clearly shows the issues you are facing. Write an email within 48 hours of receiving the package to our returns support team at aamarajewel@gmail.com and attach all the necessary proofs for faster resolution. Our team will respond to your mail within 48 hours. 

2) Reverse Pickup (Only for orders delivered within India):Once your return is approved and our team verifies that your order is eligible for a return and replacement, we will arrange a reverse pickup for your product at no extra cost, and the same will be attempted within 24 hours after confirmation. We will request you to keep the products ready for pickup, failure to do so we lead to cancellation of pickup and you will have to ship the product back to us by bearing the shipping charges. 

3) Resolution: Once the reverse pickup is successful, we will dispatch a replacement package for your damaged product depending upon the availability of the same or shall issue you a full refund coupon code worth the value of the product for your next purchase which will be valid for the next 1-year from the date of issuance. No refund will be provided in any replacement or damage cases. We will be happy to provide you a replacement or issue a refund coupon code.